| Q.1 |
The Hippo Box isn't refrigerated, why not?
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| A. |
To make the box as a fridge would make it more complicated and expensive, including the need to lay-on an electrical supply. It is large enough for you to leave a cool box inside it for 'cool goods' to be deposited for a short time. We will monitor customer demand for a refrigerated box for the future. Please give us your views through 'Your feedback'.
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| Q.2 |
How does the delivery system work?
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| A. |
Your Hippo Box will be delivered to you by a leading international distribution company. We aim to get it to you within five working days of your order.
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| Q.3 |
Some delivery companies require a signature on delivery, how do I deal with this?
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| A. |
The 'Hippo' box can now be supplied with its own unique barcode which fits inside the door. Delivery drivers can scan the barcode or record the number to obtain a 'signature' as proof of delivery.
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| Q.4 |
The Hippo Box is green or black -can I change the colour?
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| A. |
Green remains the most popular colour, but we do offer the alternative of all black. The box can be painted, but we cannot guarantee how long another paint will 'hold' or last against the effects of the weather. If you want the all black colour option, please enter 'Black' on the shipping instructions when placing your order.
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| Q.5 |
Will my key be unique to my Hippo Box or is there a danger that someone else in my street will have the same one?
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| A. |
There's no need to worry about this - your box is fitted with a Lowe & Fletcher high security lock and the keys are unique to every 10,000 boxes. In addition, our distribution system ensures that no two matching keys will go to the same area.
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| Q.6 |
What if the size of the Hippo box is too big?
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| A. |
Then why not try our new, smaller Dormouse box.
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| Q.7 |
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| A. |
Whilst the box is made of high quality materials to ensure its security integrity, it is not so heavy as to require a number of people to move it into position! One person can easily install it on their own. The standard 'Hippo' weighs 27 kilos, the King 'Hippo' 35 kilos.
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| Q.8 |
There are two sizes of 'Hippo' box to choose from, which one is best for me?
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| A. |
The standard 'Hippo' will meet the needs of many - large enough to hold two full cases of wine, it will comfortably hold most wine, book or clothes orders. For those who order larger items, such as stationery orders from Viking-Direct or household goods, the 'King Hippo' is the one for you. Indeed, we think that making a choice will be a little bit like choosing a new conservatory, always go for the largest your home can accommodate.
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| Q.9 |
As the box is locked when the first delivery is completed, this means it can only take one delivery before I open it again?
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| A. |
If you just have a 'Hippo' on its own yes, this enough for most customers and is really simple for you and delivery companies. If, however, you want multiple deliveries or want collections to be made from your box, this can be achieved by also buying a key box to leave your key safely for multiple use. (But remember, with its mail slot your box can still take delivery of post even when it's locked).
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| Q.10 |
Why don't I see Hippo Boxes on sale in shops or in catalogues?
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| A. |
Whilst we have been approached by retailers and catalogue companies to sell our boxes, most have demanded unrealistic trading terms. First they want to 'mark-up' the boxes with enormous profit margins and then want 90 days credit from us. Before finally deducting 2% 'settlement payment'.Such trading terms aren't good for us or you - the customer. By buying direct, you get direct service and a much better price.
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| Q.11 |
If my box is broken into, is it covered by insurance?
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| A. |
As we have said the box is designed to make it difficult for a thief to get into, indeed it will take them less time to break into your car or a window. However, for your peace of mind you should find that many Household Insurance Policies will classify the Hippo Box as an outbuilding and therefore you will be covered. Please check with your own Insurance Company that this is so in your case. If it isn't, then they should be able to extend your Policy for a small payment.
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| Q.12 |
What happens if an animal such as my cat gets
into the box and gets trapped inside?
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| A. |
The Hippo Box has air-holes in the top of the box under the canopy and at the back of the canopy. These allow an air-flow through the box, whilst still keeping it resistant to penetration by rain or snow. We would, however, emphasise that the Hippo Box is not a toy and children should be discouraged from 'playing games' with it.
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